Refund and Returns Policy
Introduction
Our goal at Dealial is to provide our customers with every product they have ordered with their utmost satisfaction. We have created our Refund and Returns Policy to ensure that our customers have a safe and easy experience when shopping with us. We recognize that from time to time, products may not be as expected, may be damaged or have an issue with size or manufacture and require replacement. Therefore we will provide a simple return and refund policy, which safeguards our customer’s and our business’s interests.
We aim to establish trust and confidence through an easy, dependable and consumer-centric online shopping experience. In this comprehensive policy, customers can find information about returns, exchanges, cancellation, refunds, shipping costs, damaged goods and processing.
Eligibility for Returns
Customers can return the eligible items within 30 days of ordering. Products must be returned to qualify for a return:
Must not be used or worn or in any other form than original.
Original packaging, labels and tags, original manuals and accessories should be provided.
The product must not be misused, washed, altered or mishandled in such a way that it becomes damaged.
Proof of purchase (order confirmations, invoices, etc.) must be sent.
Any items returned are subject to inspection before a refund/exchange can be approved. If the product doesn’t meet return conditions it may be refused or returned to the customer.
Non-Returnable Items
Some products are not accepted for return or refund for reasons of hygiene, customisation, clearance etc. These include:
Individual or personalized/custum-made products.
Items for sale or clearance
Gift cards and promotion vouchers
Intimate wear or hygiene sensitive products, are included in this category.
Products that have been damaged as a result of the customer’s use.
Customers are advised to thoroughly read the product description, sizing chart, and specifications before ordering so they will not be inconvenienced.
Damage, Defect or Incorrect Items
Quality is important to us and we thoroughly check all orders before they are shipped. However, in the event that a customer is provided with a defective, damaged or incorrect item, we ask that the customer alert us within 48 hours of delivery.
Customers should bring in:
Photographs of products that are easy to understand.
Photos of any damaged packaging (if applicable)
Order numbers and purchasing information about the purchases made.
A concise statement of the problem is presented.A problem statement is given.
After verification, we will provide the replacement or exchange or refund of the full amount to the customer without extra cost.
Making a Return Request:
It’s easy and convenient to initiate a return request with Dealial. Customers can contact our support team through email or the contact form available on our website. Please include:
Full name
Order number
Product name
Reason for return
If required, provide supporting images.
Our team will review the request and then give you instructions on how to return, shipping information, and confirmation that the request was approved.
Products should not be returned without permission from our support team as unauthorised returns are unlikely to be accepted.
Return Shipping Guidelines
Any goods that are defective, damaged or sent to the wrong customer are to be returned at the customer’s expense. We recommend using a trackable shipping method to ensure safe delivery of returned products.
We cannot accept responsibility for:
Lost return shipments
Delayed courier services
Packed packages that are damaged during return transit.Damaged packages during return transportation.
After receiving the item, our inspection team will evaluate the item prior to the processing of the refund/exchange.
Refund Processing Time
Once you get the product back and it has been accepted and approved, the refunds will generally be made within 5-10 business days. Any refunds will be made by the same payment method as used at checkout.
The refunded amount may take additional time to appear in the financial institution/payment provider depending on the customer’s financial institution.
Customers will be notified of the refund when it is successfully processed.
Exchange Policy
Customer may sometimes require a different size, color or replacement. The replacement of our exchanges has been made easy and efficient.
Acceptable exchanges are:
Incorrect size selection
Defective products
Damaged items
Wrong product delivered
However, exchange requests must be made within the return window that is allowed. Replacement pieces will be sent upon receipt and acceptance of the original piece.
In the event the requested replacement is not available, a full refund or store credit may be given.
Order Cancellat
Support@essentialsclothingllc.com